Frequently Asked Questions

When should I book my consultation?

The earlier the better! We get booked up well in advance, particularly for the Summer months, so we recommend that you come and see us as soon as your date and venue are confirmed. You don't have to decide every detail at this time, but if you reserve your date early it's one less thing to worry about as your big day approaches!

What flavour cakes can I have?

You are not limited to any particular recipe. All our cakes are made using the finest ingredients and are beautifully moist. We have a variety of tried and tested recipies and are always working to develop exciting new flavours. Our most popular flavours are:

• Pink strawberry sponge with a strawberry and champagne buttercream
• Chocolate Orange sponge with Cointreau buttercream
• Jack Daniels infused sponge with a JD and fudge buttercream
• Delicious rich fruit cake steeped in Courvoisier brandy
• Luxury Madagascan vanilla sponge with raspberry compote
• Sumptuous chocolate with a cherry compote, chocolate and Jamaican Rum buttercream
• Moist lemon drizzle with limoncello buttercream and optional organic lemon curd
• Moist Carrot cake
• Chocolate fudge sponge with a Baileys butterbream
• Coconut sponge with a hint of lime and Malibu buttercream
• Traditional coffee and Walnut
• Cherry sponge with Amaretto buttercream

Can I have a combination of flavours?

Yes of course, you can have whatever you like. Nearly all our clients choose to have a different flavour on each tier. Please bear in mind that for most designs, to ensure stability of the cake, a fruit cake cannot be on a higher tier than sponge cakes. However, if you want a small fruit cake we can provide a separate cutting cake.

Can you do eggless or gluten free cakes?

Yes, we regularly make eggless sponges. However, due to EU Regulations, please see details on allergens, since we cannot guarantee any cakes are 100% egg free due to being produced in a kitchen which produces other cakes. Unfortunately we cannot provide gluten free, dairy free or vegan cakes. Please let us know any special requirements before your consultation.

Can I have fresh flowers on my cake?

Yes, we love working with fresh flowers. We normally ork arrange for your florist to work with us. Please be aware that some flowers such as lilies and ivy are unsuitable to be placed on a cake as they may be poisonous.

Can I have edible sugar flowers?

Yes, we can create any sugar flower arrangement for your design.

What are you opening hours?

We do not have retail premises, consultations are by appointment only at our studio, please call or email to arrange a convenient time. We can do evening and Saturday appointments subject to availability.

Do you transport to the venue?

Yes, we believe this is an essential part of our service. We make a small charge to deliver and set up your cake at the venue. Alternatively you may collect your cake if you prefer.

Do I have to pay a deposit?

Yes, we request a £50 non-refundable deposit to secure your date for cake orders under £500. For orders over £500 we request a £100 non-refundable deposit. The deposit is to secure your date and is non-refundable and non-transferable.

Can I pay by credit card or PayPal?

We prefer payment by direct bank transfer, but we also accept cash cheque and credit card payments made in person. We cannot take card payments over the phone, but you can pay online by PayPal.

When is my final payment due?

Full payment one calendar month before your delivery date.

Use of marzipan

We do not normally use marzipan on our sponge cakes, we use a delicious chocolate ganache. On our fruit cakes we use a layer of marzipan to help create a perfect finish for the icing layer and to keep the cake moist.

Special dietary requirements

Please contact us to discuss any special dietary requirements.

Allergens

Because the ingredients used to produce our fruit cakes include nuts, we cannot guarantee any of our cakes will be nut free. It is your responsibility to inform us of any potential allergy problems. For more details complying with the EU Food Information for Consumers Regulations please read our allergen information.

Hire of Cake Stands and Knives

We no longer hire out cake stands. These are usually provided by the venue. Otherwise you can hire them from a number of local cake decorating suppliers.

Working to a budget?

Don't worry! If you have a limited budget and advise us at the outset, we will work with you to create your ideal cake within your budget.

Changed your mind about the design?

Don't panic it's OK! If you change your mind about your design, we can accomodate this if you give us at least one month's notice. Changes to the design may however be subject to additional costs.

Cancelling your order

If you cancel your order more than two months before delivery there is no additional charge other than the £50 or £100 non-refundable deposit. Full payment is required one calendar month before delivery - after this time, any monies due will be non-refundable. If you cancel your booking, cancellation charges are as follows:

Period before your event	Cancellation charge
More than two calendar months	Loss of deposit
Between one and two calendar months	50% of total invoice
Less than one calendar month	Full amount of total invoice

Late orders

We take a limited number of wedding cake commissions, so the earlier you book the better. At less popular times we can sometimes accomodate late orders if we have availability, please contact us to check.